AI continues to dominate the conversation around customer experience, yet many organizations struggle to translate ambition into measurable impact. This exclusive executive engagement brings together CX leaders to explore how AI is being applied in practice to improve customer engagement, operational efficiency, and business outcomes. Drawing on insights from primary research across 600 UK enterprise organizations, the discussion will highlight where AI adoption is succeeding, where it is falling short, and why execution remains a challenge. Attendees can expect to gain perspective on how to better align teams, deploy AI across the customer journey, and make more informed decisions about where AI can meaningfully enhance the customer experience.
Your Vision is our mission
Visionaries
Ben Neo
Contact Center & Cx Sales Head (EMEA)
Zoom
Russel Bigg
Digital Workplace and CX Team Lead
NTT DATA, Inc
Nilesh Upadhye
VP of Global Customer Delivery
Mastercard
Bogdan Grigorescu
Sr Technical Lead
Direct Line Group
Denesh Ashok
Divisional CIO, B2G - London Bus | Digital, Data and Technology Head
First Bus London
Anca Bontea
Global Associate Director, Digital Marketing
Regnology
Your Vision is our mission
Agenda
February 25, 20266:00 PM-9:30 PM
Redefining CX: The AI-Powered Future of Customer Experience
Don't take our word for it
Together With
Don’t take our word for it
Heard In The Room
Partner
The process was very well organized by C-Vision. Perfect organization, honest and authentic speakers of high level.
Visionary
A very warm welcome and interesting speakers. I was very pleased to be among such a dynamic group.
Partner
I love the engaging format of the councils. Very high level discussions and never a sales pitch. The C-Vision staff members are amazing.
Partner
Thoughtful discussion among experienced leaders regarding current challenges and complexities, and valuable exchange of pragmatic approaches and best practices. Well organized and facilitated.
Visionary
C-vision's events combine relevant topics with a suitable audience. I found great value at my last attendance, and would definitely consider upcoming events.
Partner
Intimate, immersive experiences provided by a group of individuals always available to support our needs. Fantastic organization and very high-level executives. The promise was delivered!
Visionary
C-Vision laid out an articulate plan for us to be much more targeted, presented a stronger ROI and on top have come through with the Results they Promised. They really have become an adjunct "team for hire" building trust with us all along the way. There is no second guessing on this relationship and consistently over-deliver. My kind of Partner.
Partner
C-Vision was really professional, responsive, listened and are very thoughtful in their approach. They are very high touch and truly care about the customer and end result. Our speakers were impressed with the format, and who they brought to the table.
